Privacy Policy

Last updated: 4 October 2026

Who we are

Perpetual Insurance Agency Pte Ltd ("Perpetual", "we", "us") is a Singapore-registered general insurance agency, located at 1 Raffles Quay, #29-10 Room O, South Tower, Singapore 048583.

Personal information we collect

When you contact us for a quotation, claim, or product enquiry, we collect: name, email, phone number, organisation, and the details of your enquiry. For policy applications, we collect additional underwriting information required by the chosen insurer.

How we use it

We use your information to: respond to enquiries, prepare quotations, place insurance with our insurer panel, manage policies and claims throughout the policy lifecycle, and meet our regulatory obligations under MAS / MoneySense / Insurance Act 1966.

Mailing list

If you sign up to our mailing list in the website footer, we collect your email address, a record of your consent (the wording you agreed to, the time and the page) and your IP address (used for bot protection and as part of the consent record). We use it only to send you occasional updates by email. You are not subscribed until you confirm from the confirmation email we send you; until your address is added to the list, your request is held in our business email system. You can unsubscribe at any time using the link in every email, or by emailing [email protected]. We keep your address on the list until you unsubscribe.

Service providers that help us run this website and the mailing list include Cloudflare (hosting, and Cloudflare Turnstile bot protection on our forms), Microsoft 365 (email) and Mailchimp (Intuit Inc., USA), which stores the list and sends the emails. Where data is transferred outside Singapore, we require a standard of protection comparable to the Personal Data Protection Act 2012 under contractual data-protection terms.

Sharing your data

We share personal data with insurers on our panel for the purpose of obtaining quotations and binding cover, with claims adjusters during the claims process, and with regulatory bodies as required by law. We do not sell personal data.

Your rights (Singapore PDPA)

Under Singapore's Personal Data Protection Act, you have the right to access, correct, or request deletion of personal data we hold about you. Contact our Data Protection Officer at [email protected].

Contact

Questions about this policy? Email [email protected] or call +65 6278 5577.